Once your order is cancelled, you can expect your refund to be processed within 24-48 hours. Credit card statements may take 5-7 days for the bank to post the refund to your account.

Once your order is cancelled, you can expect your refund to be processed within 24-48 hours. Credit card statements may take 5-7 days for the bank to post the refund to your account.<h6 id> </h6>

When will I get my refund?

We are unable to accept returns after the product has been assembled or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your

We are unable to accept returns after the product has been assembled or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. We take pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, we will replace the defective unit. For new, unopened, unassembled items, with the original sales receipt, returns may be accepted within 30 days from date of purchase. Returned items will incur a 20% restocking fee. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For online orders, the customer will be responsible for the original shipping charges and return shipping charges for the return of the product. Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Returned items will be refunded after inspection upon our receipt of product. Customers who paid by cash will be refunded by a company check from corporate headquarters within 30 days. Unfortunately, we cannot refund original delivery &amp; return pick-up handling charges. All sales are considered final on the following items which are not returnable: Clearance items, floor models, discontinued items, pre-owned products, free weights, dumbbells and plates. Accessories must be returned in their unopened, original packaging to receive a full refund.

How do I start a return?

What’s your return policy?

Do you offer refunds or exchanges?

Please contact us to initiate the return process. We are unable to accept returns after the product has been assembled or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue

Please contact us to initiate the return process.We are unable to accept returns after the product has been assembled or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. We take pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, we will replace the defective unit. For new, unopened, unassembled items, with the original sales receipt, returns may be accepted within 30 days from date of purchase. Returned items will incur a 20% restocking fee. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For online orders, the customer will be responsible for the original shipping charges and return shipping charges for the return of the product. Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Returned items will be refunded after inspection upon our receipt of product. Customers who paid by cash will be refunded by a company check from corporate headquarters within 30 days. Unfortunately, we cannot refund original delivery &amp; return pick-up handling charges. All sales are considered final on the following items which are not returnable: Clearance items, floor models, discontinued items, pre-owned products, free weights, dumbbells and plates. Accessories must be returned in their unopened, original packaging to receive a full refund.

How do I make a return?

Utah Home Fitness

Returns & Refunds

How do I apply promo/discount codes?

Do I have to pay sales tax?

What type of payments do you accept?

Payments, Discounts, and Sales Tax

Can I edit or add anything to my order?

How do I cancel my order?

What is your cancellation policy?

Order Management

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Order Issues

Do you ship worldwide?

Do you ship to Alaska or Hawaii?

How do I track my order?

What is your shipping policy?

Do you offer in-home assembly?

Do you offer expedited shipping?

How long does delivery take?

My order was marked delivered but it’s not here.

Do you offer free shipping?

How much does shipping cost?

Shipping & Delivery

Where can I order replacement parts?

Who do I contact for service?

Parts & Service

How do I set up Preva on my Precor?

Precor Preva

What are your store's business hours?

Retail Stores