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Utah Home Fitness logo

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Order Issues

What if my package gets lost or arrives damaged?

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details. We understand the disappointment of

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du